Phased re-opening information
Update on library services across Devon (updated 29 September 2020)
All our libraries are now open to the public with a range of services, except for Salcombe and Chulmleigh. Totnes and Topsham are offering Choose and Collect only at this time.
Libraries are open at different times to usual and some of our smaller libraries are accessible by appointment only. For up to date information about your local library please check opening times.
We are pleased to let you know that our libraries are starting the phased reopening plan. Here’s what we are doing to welcome you back safely:
For books not currently stocked in your local library or if you live further than 5 miles from Exeter Library please contact us regarding our Books by Post service. Due to a kind donation we are able to offer this postal service for free until further notice.
What to expect in our libraries
Our libraries vary in size, and we will limit the number of customers at any one time. Factors such as layout, number of floors, staffing and services available may play a part in our safety management.
Trace – For contact tracing, the app detects and logs other nearby app users using random unique IDs.
Alerts – When you register for the app you supply the first part of your postcode, it then alerts you to the risk in your area. Symptoms – If you feel unwell, you can use the app to check if your symptoms could be related to coronavirus (COVID-19).
Test – If you have symptom it will allow you to book a test. Isolate – If you have been advised by the app to self-isolate, the app provides a countdown timer so that you can keep track of how long you need to self-isolate. As libraries are supporting the Check-In scheme by displaying QR codes you may receive enquiries specifically about this. We can inform customers that: The app stores all your check-in data locally on the phone and does not send it to a third party.
Your check-in data will be deleted after 21 days. You will receive an alert if somebody who has tested positive for Covid-19 has been in the same venue as you.
A NHS guide to the app can be found here.
Hand sanitiser and cleaning We have invested in hand sanitiser stations for each library, enabling you to sanitise when entering the library. Cleaning will be in place for services such as our computers and self-service kiosks.
For government guidance on face coverings click here.
Using the library
In the event you change your mind about an item you have picked up, we have installed ‘browsing trolleys or boxes’ where you can safely leave it. At the end of each day, items from our browsing trolleys will be safely quarantined for 72 hours. This system is in place to support safety in our libraries.
For safety reasons libraries may initially be offering a more limited selection of stock for people to choose from. All books and items returned to the library will undergo 72 hours quarantine before they are removed from your account and returned to the library shelves. We will be asking you to place returned items into a box near the library entrance to keep them separate for quarantining.
Please see the new links available on the public computer desktops for help with computers and IT queries. We will not be able to give assistance with the computers at this time.
Our offer for children and young people will vary from library to library, based on space and local arrangements.
We welcome feedback from you about your library experience.
Visiting us for the first time or wanting to use our online services?
Please join online and you will receive a temporary [UNREG] number. You will be able to use our digital services immediately. If you wish to borrow books or use other services in the library please bring this number with you and speak to a member of staff when you arrive. We will provide you with your library card.
You can now borrow a maximum of 24 books. This is a temporary measure and will be reviewed in December 2020.
The Owl and the Pussycat Café at Exeter Library is open 10am-4pm Monday – Saturday. The Owl and the Pussycat Café at the Passmore Edwards Centre (Newton Abbot) is open 10am-3pm Monday – Saturday.
To make a booking or for room hire enquiries please call 0333 2342123 or email email@example.com
Lockdown - Library Service FAQs
You will be able to view your return date online by signing into your library account and proceeding to "My loans". If you have forgotten your PIN please click the 'Forgot PIN' option to get a PIN reset sent to your registered email address. If you need assistance please email your local library stating your name and library card number.
- We have added 3,500 titles to Overdrive (eBooks and eAudiobooks)
- We now have 1,000 unlimited use eAudiobooks through RB Digital
- A selection of eMagazines are available on RB Digital
- Access eAudiobooks via BorrowBox
- Access the ‘Reading Well’ collections on our digital platform Online Reference resources
- Access to Ancestry Library Edition has been temporarily extended to Devon Library members at home, courtesy of ProQuest and its partner Ancestry.
- Our libraries are creating fun online content and live streaming events. Check out individual library Facebook pages for more information.
Join the Digital Library
You can join the library by visiting this page. Once you have completed the online joining form, you will be given a temporary [UNREG] number which will enable you to access our digital library immediately. As and when our libraries re-open we will process all temporary memberships registered during this closure period and we will issue a library card to you.uff
Please bear with us, at this time, as we are receiving an increased number of enquiries We can also answer general enquiries and/or forward on general enquiries to the relevant member of the team from our info@ inbox. Please email firstname.lastname@example.org Please note that we aim to respond to all enquiries within 5 working days, but due to the current high level of enquiries and fast-moving national picture, we cannot guarantee this.
The safety of both our staff and our customers are important to us, and we are working hard to ensure libraries provide a safe and protective environment. Following government guidance our staff are provided with safety equipment and you may see us wearing gloves, masks or visors. All members of staff have completed Health & Safety training on how to work safely in this new environment.
Information and advice
Reliable and up to date information about the coronavirus situation is available from: