Arena

Service Announcement

Service Update

Updated 15:00 - 01 June 2022

Our network service has been restored in our libraries. Library services are available and we will continue to monitor the situation. Apologies for any inconvenience.

Updated 13:45 - 01 June 2022

A majority of our sites are back online. We are continuing to implement methods of restoring our services to our customers.

Updated 10:45 - 01 June 2022

The network issue has been identified so it is possible that service may be restored intermittently throughout our libraries as fixes are applied which could temporarily provide internet access, but it may not be reliable.

Updated 08:50 - 01 June 2022

We are currently experiencing a temporary network issue which is affecting our libraries and library service.

We are working to resolve this issue and hopefully service will be restored shortly. To note, our library telephone lines are down and staff will be unable to access emails at this time so please bear with us. Apologies for any inconvenience.

01/07/2021: Services are becomming available again after a data centre outage, which began 29/06. The limited service continues, but engineers are onsite working to resolve the issue as soon as possible.

30/06/2021: We are experiencing a large volume of support calls relating to some of our online services being unavailable. We kindly ask you to bear with us, whilst we work on getting the issue resolved. Please check back again later.

In library services are available, for borrowing please visit your local library

 

 
Catalogue search Service down
 
Membership login Service down
 
Choose & collect / reservations Service down
 
Online payment areas OK
 
Downloads OK
 
Digital Library & Resources Issues Reported
 
Callpoint Service down
 
Renewals Service down

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Email us:

info@librariesunlimited.org.uk

Call us:

0345 155 1001

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Supported by

Devon County Council Arts Council England Torbay Council Exeter Live Better

Registered with

Fund raising regulator

Libraries Unlimited

Libraries in Devon are run by Libraries Unlimited

Bringing ideas, imagination, creativity and knowledge to enrich people’s lives and build thriving communities.

Libraries Unlimited South West, a company limited by guarantee, registered in England and Wales. Registered company number: 9822597. Registered charity number:1170092. Registered office: Exeter Library, Castle Street, Exeter, Devon , EX4 3PQ.